Therapy Sofa has attended the Symposium “Psychological Perspectives” in Maastricht University! Anna-Maria Sakellariou presented a Workshop about “The steps during a call on Helpline 10306: a practitioner’s guide” to 1 st year bachelor students.
Helpline 10306 is Greece’s National Helpline for Psychosocial Support, providing Psychological First Aid to callers of any age, no matter what the mental health issues they are dealing with are (anxiety, panic attacks, family troubles, grief, relationship issues, physical disaster, traumatic event, etc.).
During the workshop was discussed the unique story behind Helpline 10306, the steps and guidelines for practitioners during a call, as well as how practitioners deal with demanding cases.
By the end of the workshop, the participants were more familiar with the context of providing mental health counselling through a helpline, asking many interesting questions, like “what was the most difficult call you had?”, “do you think about some callers and their troubles after the call ends?”, “do you ever feel insecure when there is a demanding case?”.
This workshop’s goal was to help 1 st year psychology students explore possible job fields for their future and seems it fulfilled its purpose, judging from their excited and enthusiastic faces!